Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, simply contact us at contact@emaroa.com within 30 days of delivery. There's no need to send the item back — once your return is approved, we'll issue a full refund directly to your original payment method.

You can always contact us for any return question at contact@emaroa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at contact@emaroa.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as personal care and cosmetic products that have been opened or used, for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like a different item, the fastest way is to request a return for the item you have, and once it's approved, place a separate order for the new item.

Refunds
We will notify you once we've reviewed your return request and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@emaroa.com.